Aurecon is an international engineering, design and advisory company with over 6,500 talented people spread across the Asia Pacific (75% in Australia and New Zealand). People, technical skills and knowledge are the foundation of our business and its the combination of these, that drive Aurecon’s ability to deliver innovative designs and experiences in a sustainable way for our clients, and for ourselves as a business.
Connected strongly to the organisation’s Blueprint is Aurecon’s Knowledge Strategy – Connect Critical Knowledge. It is in our experience with pursuits and projects, the ideas of how we solve problems, and in the minds of our talented people. But as we know, having knowledge is not enough, it is what you do with it that matters.
At Aurecon, we believe connecting critical knowledge is a driver for innovation. Driven by an award winning innovative and inquisitive culture (Australian Financial Review BOSS Most Innovative Companies, 6 years running) that is supported by knowledge sharing practices, the creation and dissemination of learning content has become integral to the way we work. Teams across the Aurecon globe contribute to the upskilling of our people through a number of internal and external methods.
Underpinning our current strategy is Knowledge@Aurecon (K@A), a central platform where critical knowledge assets are captured and shared across the organisation to bring our insights, experiences, and our client’s ideas to life. At Aurecon, ‘critical knowledge’ refers to our deep smarts – such as our experience, insights and ideas – that enable us to work smarter, sustain our growth, create greater opportunities, be more innovative and strengthen our competitive advantage. The power of making our knowledge easily accessible through a central platform supports teams across Aurecon to win work and deliver for our clients. It gives us the ability to not only explore and fast track unique solutions with our clients, but also understand what we know and leverage the insights to build sustainable client relationships as their trusted advisor.
The ‘Knowledge@Aurecon’ platform:
Captures and connects our knowledge openly across the organisation in dedicated Knowledge Libraries (kLibraries).
Streams focused content and critical knowledge from the kLibraries to a community of practice called Knowledge Hubs (kHubs), which profile our ‘best of’ and most recent knowledge for a capability or other area of interest.
Enables intelligent searches for knowledge across the platform with Knowledge Search (Aurie) using tagging to fast-track outcomes.
Elevates external insights and knowledge to inform pursuit and project activities.
To share content in the platform, a copy is taken of the original knowledge document. The content is then cleansed (removing sensitive information as required) and shared via a single interface called kDrop. The content is then reviewed by the knowledge team and checked for confidentiality or third-party intellectual property restrictions. When cleaned, the knowledge is loaded into the respective kLibrary for sharing and streaming into the kHubs. A governance guideline has been written for the K@A platform. The purpose of the guideline is to provide oversight for the ongoing management of the Aurecon knowledge ecosystem. The guideline details ownership, stakeholders, access, approval and process for change for each knowledge component. It’s a process, now ripe for automation.
Our organisational knowledge culture
The Knowledge team is part of a broader Eminence, Digital and Innovation team, helping Aurecon holistically be competitive, curious and future focussed. The team reports through Eminence and Capability, two focal areas of the organisation that elevate Aurecon's position in our chosen markets, influence quality delivery and design excellence on projects, and nurture diverse networks of technically eminent, original thinkers.
Key to our eminence strategy and organisational knowledge culture are Aurecon’s 26 technical Capability Leaders, who are the leaders of their respective Communities of Practice. They are responsible for leading the development and maintenance of their capability kHub within the Knowledge@Aurecon platform.
To continue to grow our capabilities across Aurecon and help our people become more specialised in their areas of expertise, as part of the development of their kHubs, Capability Leaders identify Knowledge and Learning champions within their group. These champions help capture knowledge and share it to the knowledge environment – they also encourage and train others to do this.
Enhancing tacit knowledge and further building on knowledge culture, we have various learning and sharing channels including Yammer, MS Teams, Know and Tells, Communities of Practice learning weeks, lunch and learns, and our annual “KNOW-vember” program; a month of knowledge sharing and networking activities from both internal and external speakers.
We’re a small team and also have stewardship for the organisation’s library and research function. Through a large network of contributors and active Communities of Practice, we nurture knowledge sharing and act as custodianship of knowledge. We are on the cusp of a new chapter in our strategy and whilst we are a ‘work in progress’, we are excited to use the successes and insights of our involvement in the MIKE Awards, to further galvanise the next steps and tackle the opportunities that automation and artificial intelligence offer us.